Terms and Conditions
Welcome to Travel Link! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website or booking our services, you accept these terms in full.
1. Definitions
- "We," "Our," or "Us" refers to Travel Link.
- "You" or "Your" refers to the customer or user of our website and services.
- "Services" refers to our chauffeur and taxi services provided via online booking or other communication channels.
2. Use of the Website
By using our website, you agree to:
- Use it solely for lawful purposes.
- Provide accurate, complete, and up-to-date information when booking services.
Any misuse of the website may result in suspension or legal action.
3. Booking and Payment
- Bookings can be made online, via phone, or email.
- Full payment or a deposit may be required at the time of booking.
- Payment methods accepted include credit/debit cards and other methods listed on our website.
4. Cancellation and Refund Policy
- Cancellations made more than 24 hours before the scheduled pickup time will be eligible for a full refund.
- Cancellations made within 24 hours of the pickup time may be subject to a cancellation fee.
- No refunds will be provided for cancellations made less than 2 hours before the pickup time.
5. Service Terms
- Passenger Responsibility: You are responsible for providing the correct pickup and drop-off details and ensuring all passengers comply with safety regulations.
- Driver Responsibility: Our drivers aim to provide timely and professional service. However, we cannot be held responsible for delays caused by unforeseen circumstances such as traffic or weather conditions.
- Luggage: While we handle your luggage with care, we are not responsible for damage or loss of personal items during transit.
6. Limitations of Liability
We are not liable for:
- Delays caused by unforeseen circumstances.
- Missed connections (e.g., flights or trains) due to events beyond our control.
Our maximum liability is limited to the amount paid for the service.
7. Privacy and Data Protection
- We collect and store personal information solely for the purpose of providing our services.
- All data is handled in compliance with GDPR and our Privacy Policy.
8. Amendments
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising will be resolved exclusively in the courts of England.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
By using our website and services, you agree to these Terms and Conditions. Thank you for choosing Travel Link.